Frequently Asked Questions
STAY
What time is check-in? Can I get an early check-in?
What time is check-out? Can I get a late check-out?
Where can I check-in?
May I smoke on my patio? Where may I smoke?
Do the hotel rooms have refrigerators ?
Do the hotel rooms have microwaves?
Our Bayside rooms have mini-refrigerators in them. These rooms come with a small upgrade fee.
Do you allow pets?
How far are you from Sleeping Bear Dunes National Lakeshore?
Leelanau Sands Casino & Lodge is located just 30 miles from Michigan’s most beautiful shoreline.
Where is the closest airport?
Traverse City Cherry Capital Airport (TVC) is only 40 minutes from Leelanau Sands Casino & Lodge.
Do you offer shuttle pickup from the airport?
Do you offer wine tours?
While we do not offer wine tours, Leelanau Peninsula is home to 25 wineries that are only a short drive from Leelanau Sands Casino & Lodge. To arrange transportation, visit Leelanau Peninsula Wine Trail.
Do you have a pool?
Do you have bingo?
We sure do! For up-to-date information head on over to our bingo page.
Do you have RV parking?
Yes, we do. Click here to learn more about RV parking and camping.
Do you have a fitness center?
Do you offer military discounts?
Do you offer roll-away beds?
Can I add a guest to my reservation?
Are masks required?
No
Do you have wheelchairs available?
Do you have valet service?
No
Do you allow marijuana on property?
Both casinos are smoke free facilities.
Do you have dedicated smoking areas?
How do I check out?
How do I get a copy of my bill?
Contact front desk at 231-534-8282 or by email
Are cribs available?
No
Is there a parking fee for hotel guests?
No
Can I check in on my mobile device?
No
How do I make changes to my reservation?
Whom can I contact for help with an existing reservation?
Contact front desk at 231-534-8282 or by email
Are there coffee pots in the rooms?
SPORTS BETTING
Where can bets be placed?
Bets can be placed inside Turtle Creek Casino & Hotel at Kiosks located throughout Leelanau Sands Casino & Lodge and at Turtle Creek Casino & Hotel.
How old do you have to be to place a bet?
18 years or older!
Do I need to enroll in Caesars Rewards® to place a bet?
If you are placing a bet of $999.99 or under, you do not need a Caesars Rewards® card to place a bet at our kiosks. All bets placed on our kiosks of $1,000 or more will require a Caesars Rewards® card.
Is Caesars Rewards® the same as Grand Rewards?
No, Caesars Rewards® is not associated with Grand Rewards. If you have any questions or issues with your new Caesars Rewards® card, please call 1-855-474-0606.
How do I enroll in Caesars Rewards®?
Visit Caesars Rewards.
Do you offer mobile sports betting?
Yes, via the Caesars Sportsbook mobile app!
Is sports betting legal in Michigan?
Yes! In December 2019, Governor Gretchen Whitmer signed a bill into law that made sports betting legal in Michigan. Following this historic event, retail sports betting began in Michigan in March 2020.
What is the minimum bet?
The minimum bet is $10!
Where can I cash in a winning sports betting ticket?
Winning tickets can be cashed in at the ticket window or at the cage at Leelanau Sands Casino & Lodge or Turtle Creek Casino & Hotel.
Do you offer horse race betting?
Leelanau Sands Casino & Lodge Mobile App
How do I download the Leelanau Sands Casino & Lodge app?
The Turtle Creek Casino smartphone application is available on the Apple App Store and Android Google Play stores. Click here to learn more and download our app.
How do I log into the app using my Grand Rewards players club account?
Open the Leelanau Sands Casino & Lodge app on your smartphone. Within the log in page, enter your Grand Rewards Club number in "Grand Rewards Player ID #" field. In the "Four-Digit PIN #" field, enter your four-digit PIN. Click "LOGIN" button to enter account scene. Please note, you must have an active Grand Rewards Players Club Card to sign into the app. If you do not have an account, you will not be able to sign in to the app. If you are having issues signing in or would like to become a Grand Rewards players club member, give us a call at 800-922-2946.
What are the benefits to logging into the Leelanau Sands Casino & Lodge app?
While logging into the app is not necessary, players who log in with their Grand Rewards Players Club Card will be able to see their tier level, account number, point balance, and available Instant Rewards 24/7. Players will also be able to opt-in for push notifications to receive special mobile-only offers and alerts.
What properties can I access in the Leelanau Sands Casino & Lodge app?
Explore all three of our show stopping properties, Leelanau Sands Casino & Lodge, Turtle Creek Casino & Hotel and Grand Traverse Resort and Spa using just one app!
I’m having trouble logging in. What should I do?
If you're having trouble logging in, please make sure you are typing the correct Grand Rewards Players Club number, and that you are typing your four-digit PIN associated to your account. If you are having issues signing in or would like to become a Grand Rewards players club member, give us a call at 800-922-2946.
If you believe you are having trouble with the app itself, please email support with "Leelanau Sands Casino & Lodge" in the subject line.
When I try to navigate through the app, I receive a "network" error. What should I do?
You may not be getting a strong enough signal on your cell phone to use the app. If you are on 3G, LTE, or another cellular network, please connect to Wi-Fi, quit the app, and restart. If you are still having a problem, please email support with "Leelanau Sands Casino & Lodge" in the subject line.
When I try to navigate through the app, I receive a "content not available" error. What should I do?
If you aren't currently connected to a Wi-Fi network, please connect to Wi-Fi, quit the app, restart it and try again. If you are still having a problem, this could be caused by a problem with the application content or outage with the computer equipment that runs the app. Please try again in a few hours, and email support with "Leelanau Sands Casino & Lodge" in the subject line.
WE’RE HERE TO HELP
Can’t find an answer to your question?