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Play - Frequently Asked Questions
How old do you have to be to visit your casino?
18 years or older!
How can I obtain a win/loss statement?
To request a win/loss statement, submit a request through our player portal (recommended) or by downloading this PDF and following the instructions on the form.
Can I eat on the casino floor?
Food is not permitted on the gaming floor. There are designated areas where guests can eat at both casino properties.
How can I sign up for Grand Rewards?
To sign up for our E-Club you can stop by Players Club or you Can visit online (Turtle Creek: https://www.turtlecreekcasino.com/email-signup and Leelanau Sands: https://www.leelanausandscasino.com/email-signup_) To sign up for our Players Club Cards you need to visit Players Club for more info/to sign up.
What ID is required?
Valid State ID or Driver’s License
Is there a parking fee for casino guests?
No, and we provide shuttle services from parking lot to main entrance.
Do you have a poker room?
No
Do you offer gaming lessons?
No
Is there a dress code?
No
