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Play - Frequently Asked Questions

How old do you have to be to visit your casino?

18 years or older!

How can I obtain a win/loss statement?

To request a win/loss statement, submit a request through our player portal (recommended) or by downloading this PDF and following the instructions on the form. 

Can I eat on the casino floor?

Food is not permitted on the gaming floor. There are designated areas where guests can eat at both casino properties.

How can I sign up for Grand Rewards?

To sign up for our E-Club you can stop by Players Club or you Can visit online (Turtle Creek: and Leelanau Sands: To sign up for our Players Club Cards you need to visit Players Club for more info/to sign up.

What ID is required?

Valid State ID or Driver’s License

Is there a parking fee for casino guests?

No, and we provide shuttle services from parking lot to main entrance.

Do you have a poker room?


Do you offer gaming lessons?


Is there a dress code?


Didn't find the answer to your question? Don't hesitate to reach out. We're always happy to help.

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